Terms and Conditions
If you have any questions regarding our terms and conditions, please contact us HERE.
Terms and Conditions
1.Amendments
(1.1) We reserve the right to update or change these Terms and Conditions. Any changes will be notified to you via our website. If you do not wish to accept the new Terms and Conditions, you should not continue to use the website.
2.Registration
(2.1) By Registering, you agree that the personal information you input when creating an account is true, accurate, current and complete. Products purchased on this site are for private and domestic use only, and we only authorise re-sale from approved retailers or agreed stockists.
3.Privacy Policy
(3.1) We agree to treat your personal information as confidential, and will only use this in accordance with our Privacy Policy.
When you shop on this website, we will ask you to input personal details in order for us to identify you, such as name, email addresses, delivery details and payment information. We agree that this information will be used only for the agreed purpose and not distributed otherwise.
4.Compliance
(4.1) This Website (www.HunterHounds.co.uk) may only be used for lawful purposes and in a lawful manner. You agree not to upload any computer viruses or anything else designed to interfere or disrupt operating procedures of this website; and any material which is defamatory, offensive or of an obscene character.
5.Orders
(5.1) All orders are subject to acceptance and availability. If an order is placed, and the goods are not available we will notify you at the earliest opportunity. You will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed will be treated as an offer to purchase the goods which we have the right to reject. You agree that any confirmation email of your purchase does not amount to our acceptance of your purchase. The sale contract begins when we either take payment from your chosen payment method, or, dispatch your goods.
(5.2) We accept no liability for incorrect information inputted by yourself. This includes delivery and payment information.
6.Cancellation Rights
(6.1) When goods are purchased, you have the right to cancel your completed contract with us within 30 days from delivery. When goods are delivered, this is classed as a completed contact. If you wish to cancel your contract, please see our returns policy.
7.Money-back & Lifetime Guarantee
(7.1) We offer a 'Lifetime Guarantee', where all products are designed to last for the entirety of your pets' life. Our Lifetime Guarantee lasts 25 years from the date of receiving your product(s). We do not take accountability for products damaged by misuse, neglect or damaged not caused by normal usage. We advise that you use your products for the intended use to avoid harm or injury. If you are unsure of how a product works, please message our team.
(7.2) We aim to provide great quality products, which are built to withstand more than the everyday use of a normal pet product. In the rare occasion where you may encounter a fault or malfunction with our products, we will replace the faulty product if this fails at no fault of your own.
8.Prices and Payment
(8.1) All prices advertised on our website are inclusive of VAT (only where applicable).
(8.2) We reserve the right to change pricing at any time, without any notice to you. You are liable for checking the price shown at the payment section. We reserve the right to cancel orders where a technical error has occurred, such as incorrect pricing.
9.Taxes and Additional Fees
(9.1) If your delivery address is within the United Kingdom, there are no additional taxes that you may be subject to.
(9.2) If your delivery address is outside of the United Kingdom, you may be liable for additional taxes, charges, and customs fees. This can vary from country to country, and is subject to change at any time. We advise that you contact your local customs office you further information. We do not cover additional costs, and you agree that these are borne by you.
10.Promotions
(10.1) All promotions and offers are subject to availability, and whilst stocks last. Multiple discount codes cannot be used at once, and we advise that you check the discount is applied before checking out. Offers available for first-time buyers are one use only, and abuse of this will lead to account deletion.
(10.2) If you redeem a free gift due to an offer, and you wish to return part or the full original order, you are obliged to return the free gift to us. Failure to do so may result in your refund not being processed.
(10.3) All products part of a 'set' or 'bundle' are excluded from on-site discount codes.
11.Gift Vouchers
(11.1) Gift vouchers can be used to buy any item on www.HunterHounds.co.uk without any exclusions. Vouchers can be redeemed at checkout using your unique code provided in the email. Gift Vouchers are valid for 12 months from the date of purchase.
12.Returns Policy
(12.1) We reserve the right to change our returns policy at any time. This Returns Policy was last updated on the 25th of February 2023.
(12.2) How to Create a Return
If you wish to return an item or full order, please head over to our Returns Portal and fill out the relevant sections. You will receive an email with the relevant returns information, plus this helps us locate your return once received back by us. Please use the address label provided within your order, and place this on the outside of the package. Please include your original invoice, or print off our returns portal invoice to place inside of your order when returning. If you do not own a printer, please write out this information on a piece of paper and include this inside of the parcel.
Order number:
Full Name:
Reason for Return:
Request (refund/ replacement/ other):
Contact Number:
Email Address:
(12.3) We do advise that upon receipt, you check sizing, and product specification before use, and to contact us at your earliest opportunity to advise of any error which may occur. These can be reported to us via our Social Media pages (listed here), or via our contact form. Before returning an order, we advise that you send your order and returns information to us via our returns portal to avoid any delay in processing your return. All shipments will contain an address label with our return address.
(12.4) Our Returns Policy does not impact your Statutory Rights. Further information can be found here: www.gov.uk
(12.5) You have the right to cancel your contract of sale with us within 30 days of receipt of the goods. Please ensure when returning orders, that a reason is stated for return, along with your order number and contact details. Failure to do so may result in us not being able to identify your return. We agree to reimburse the price paid for an item upon sale, not including outbound delivery or shipping costs.
In the unlikely event that you receive a product damaged, faulty or receive an incorrect item, it is your responsibility to advise us at the earliest opportunity so we can resolve the issue as quick as possible. We do not accept returns for unwanted items which are customised.
(12.6) Return Postage
We certainly refund the return postage cost for the return of an incorrect, damaged, or faulty item. Before returning the item, please get in touch to arrange this. We do not cover return costs for items which are unwanted. We do advise that you obtain tracking for your return, to avoid losing your return shipment.
13.Privacy Policy
(13.1) We have a strict Privacy Policy which all members of Hunter Hounds agree to comply with. We agree to not distribute your data to third party companies (unless agreed otherwise), and to treat your data with the upmost of privacy.
Our Contact Details:
Hunter Hounds
15 Gresley Close,
Daventry,
Northants,
NN11 8RZ
Info@hunterhounds.co.uk
01327 317436
(13.2) We currently collect and process the following information: name, address, payment information, email address, phone number.
How Long we Retain your Data
We obtain your data for as long as you contact us to advise that you want your data deleted.
How we Use your Data
If you create an account, or place an order, you can opt in to save personal information for ease of use at your next purchase. You do not have to agree to this, and this can be changed by clicking 'remember me'.
What right you have over your Data
If you do wish to receive a transcript of your data, upon request we can provide this subject to security checks. Upon request we can also delete account data which you do not wish that we withhold.