We reserve the right to change our returns policy at any time. This Returns Policy was last updated on the 6th of March 2022.
How to Create a Return
If you wish to return an item or full order, please head over to our Returns Portal and fill out the relevant sections. You will receive an email with the relevant returns information, plus this helps us locate your return once received back by us. Please use the address label provided within your order, and place this on the outside of the package. Please include your original invoice, or print off our returns portal invoice to place inside of your order when returning. If you do not own a printer, please write out this information on a piece of paper and include this inside of the parcel.
Reason for Return:
Request (refund/ replacement/ other):
We do advise that upon receipt, you check sizing, and product specification before use, and to contact us at your earliest opportunity to advise of any error which may occur. These can be reported to us via our Social Media pages (listed here), or via our contact form. Before returning an order, we advise that you send your order and returns information to us via our returns portal to avoid any delay in processing your return. All shipments will contain an address label with our return address.
Our Returns Policy does not impact your Statutory Rights. Further information can be found here: www.gov.uk
You have the right to cancel your contract of sale with us within 30 days of receipt of the goods. Please ensure when returning orders, that a reason is stated for return, along with your order number and contact details. Failure to do so may result in us not being able to identify your return. We agree to reimburse the price paid for an item upon sale, not including outbound delivery or shipping costs.
In the unlikely event that you receive a product damaged, faulty or receive an incorrect item, it is your responsibility to advise us at the earliest opportunity so we can resolve the issue as quick as possible. We do not accept returns for unwanted items which are customised.
We certainly refund the return postage cost for the return of an incorrect, damaged, or faulty item. Before returning the item, please get in touch to arrange this. We do not cover return costs for items which are unwanted. We do advise that you obtain tracking for your return, to avoid losing your return shipment.