Frequently Asked Questions

Find our frequently asked questions below. If your question is not listed below, please don't hesitate to get in touch!

How can we help?



My discount code is not working

Please double check you are entering your discount code correctly. Unfortunately, discount codes cannot be used in conjunction. If you are unable to redeem your discount code, please contact us here.

Can I cancel my order?

We completely get it, we change our minds too! Dependant on the stage your order is at, we may be able to cancel this for you. If you are wanting to cancel your order, please contact us here.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping, Returns & Exchanges

How much does shipping cost?

Dependant on your destination, shipping ranges from £5.99 - £19.99. To find further information on shipping and delivery, please visit our Shipping & Delivery Information section here.

Do you ship Internationally?

Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout.

What is your returns policy?

To view our returns policy, please click here.

How can I return an item?

To return an item, please visit our returns portal. Please ensure that all products are in unused condition, free of signs of wear and dog fur.

Product Questions

What's the best way to measure my dogs neck?

Measure the circumference of your dog's neck with one of our Hunter Hounds Tape Measures. Make sure to measure their neck when they are standing up. You will want the collar to be snug but not tight. Once you then order your new accessories for your dog, the price of the Tape Measure will be refunded in full. Please see our Size Guide for the corresponding size.

How do I know what size to get?

You can view our size guide for Collars & Harnesses here.

What if I have a problem with a product?

In the unlikely event that you have an issue with a product, please reach out to us as soon as possible. Click here to get in touch.

What is the Hunter Hounds guarantee?

The Hunter Hounds Guarantee means you have 30 days from receiving your order, to ship it back to us for a full refund.

I want to stock your products

Head over to the Become A Stockist section of our website under 'Approved Retailers'. Please fill out the form and we will get back to you to via phone or email.